/* ============================================================================
   ai-widget.css — burbuja de chat IA flotante (cliente logueado, tema nova)
   Slice 3.2. Markup: mod_ai_widget.html.twig. Comportamiento: ai-widget.js.

   Tokens: reusa --nvm-* y --nv-* (nv-modern.css / _brand-shared.css), ya
   dark-aware vía [data-bs-theme="dark"] — cero color hardcodeado fuera de
   la marca (cyan/navy, que no cambian entre temas).

   z-index: 1040 — por debajo de modal-backdrop/modal de Bootstrap (1050+),
   por encima del resto del contenido fijo (navbar sticky, cart badge, etc.).
   ============================================================================ */

#nv-ai-bubble[hidden],
#nv-ai-panel[hidden] {
    display: none;
}

.nv-ai-bubble {
    position: fixed;
    /* Alineado con el FAB de accesibilidad (nv-a11y.css: mismo inset-inline-end
       22px, mismo tamaño 56px) y DEBAJO de él (a11y sube a 92px en nv-a11y.css). */
    right: 22px;
    bottom: 22px;
    z-index: 1040;
    width: 56px;
    height: 56px;
    border-radius: 999px;
    border: none;
    display: flex;
    align-items: center;
    justify-content: center;
    background: var(--color-cyan, #0891B2);
    color: #fff;
    box-shadow: 0 12px 28px rgba(18, 38, 63, .28);
    cursor: pointer;
    transition: transform .15s ease;
}
.nv-ai-bubble:hover { transform: scale(1.06); }
.nv-ai-bubble:focus-visible { outline: 2px solid var(--nvm-cyan); outline-offset: 2px; }
.nv-ai-bubble__icon { width: 26px; height: 26px; }

/* Ola B (proactividad): badge de conteo sobre la burbuja. .nv-ai-bubble ya es
   position:fixed (ancestro posicionado), así que basta con absolute acá. */
.nv-ai-bubble__badge {
    position: absolute;
    top: -2px;
    right: -2px;
    min-width: 18px;
    height: 18px;
    padding: 0 5px;
    border-radius: 999px;
    background: var(--nv-danger, #ef4444);
    color: #fff;
    font-size: 11px;
    font-weight: 700;
    line-height: 18px;
    text-align: center;
    box-shadow: 0 0 0 2px var(--nvm-surface, #fff);
}
.nv-ai-bubble__badge[hidden] { display: none; }

.nv-ai-panel {
    position: fixed;
    right: 22px;
    bottom: 90px;
    z-index: 1040;
    width: 360px;
    max-width: calc(100vw - 32px);
    height: 70vh;
    max-height: 560px;
    display: flex;
    flex-direction: column;
    background: var(--nvm-surface);
    border: 1px solid var(--nvm-border);
    border-radius: var(--nvm-r-lg);
    box-shadow: var(--nvm-shadow-lg);
    overflow: hidden;
    font-family: var(--nvm-font-body);
    transition: width .2s ease, height .2s ease;
}

/* Maximizar (botón en el header): casi-fullscreen en desktop, mismo anclaje
   inferior-derecho que el estado normal. */
.nv-ai-panel--expanded {
    width: min(760px, 92vw);
    height: 88vh;
    max-height: 88vh;
}

/* ── Burbuja de invitación: A LA IZQUIERDA del FAB de IA, misma fila (E).
   No arriba: ahí vive el FAB de accesibilidad (z-index gigante) y aunque
   sea circular su hit-box es cuadrado — una burbuja arriba del FAB de IA
   queda bajo esa esquina y le roba los clicks al botón de cerrar. */
.nv-ai-invite {
    position: fixed;
    right: 88px; /* 22 (inset FAB) + 56 (ancho FAB) + 10 (separación, deja sitio al caret) */
    bottom: 22px;
    z-index: 1039;
    display: flex;
    align-items: center;
    gap: 6px;
    max-width: 196px; /* huella menor: no tapa las tarjetas de contenido */
    padding: 7px 8px 7px 12px;
    background: var(--nvm-surface);
    border: 1px solid var(--nvm-border);
    border-radius: var(--nvm-r-lg);
    box-shadow: var(--nvm-shadow-lg);
    animation: nv-ai-invite-in .25s ease;
}
/* Caret que apunta a la burbuja de Salomé (a la derecha): deja claro que el globo
   pertenece al asistente y es un aviso flotante, no parte de la tarjeta de abajo. */
.nv-ai-invite::after {
    content: "";
    position: absolute;
    right: -6px;
    top: 50%;
    width: 11px;
    height: 11px;
    background: var(--nvm-surface);
    border-right: 1px solid var(--nvm-border);
    border-top: 1px solid var(--nvm-border);
    transform: translateY(-50%) rotate(45deg);
}
.nv-ai-invite__text {
    border: none;
    background: transparent;
    color: var(--nvm-ink);
    font-family: var(--nvm-font-body);
    font-size: 12.5px;
    font-weight: 600;
    text-align: left;
    line-height: 1.35;
    cursor: pointer;
    padding: 0;
}
.nv-ai-invite__close {
    flex: 0 0 auto;
    width: 22px;
    height: 22px;
    display: flex;
    align-items: center;
    justify-content: center;
    border: none;
    border-radius: 999px;
    background: var(--nvm-surface-2);
    color: var(--nvm-ink-mute);
    font-size: 16px;
    line-height: 1;
    cursor: pointer;
}
.nv-ai-invite__close:hover { color: var(--nvm-ink); }
@keyframes nv-ai-invite-in {
    from { opacity: 0; transform: translateY(6px); }
    to { opacity: 1; transform: none; }
}

/* ── Header estilo tawk.to: avatar + nombre + estado "en línea" + cerrar ── */
.nv-ai-panel__header {
    flex: 0 0 auto;
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 12px 14px;
    background: linear-gradient(135deg, var(--nvm-navy, #1E3A5F), var(--nvm-navy-800, #17304d));
    color: #fff;
}
.nv-ai-avatar {
    flex: 0 0 auto;
    display: flex;
    align-items: center;
    justify-content: center;
    border-radius: 999px;
    background: linear-gradient(135deg, var(--nvm-cyan, #0891B2), #22b8cf);
    color: #fff;
    font-family: var(--nvm-font-display);
    font-weight: 700;
}
.nv-ai-avatar--lg { width: 38px; height: 38px; font-size: 16px; box-shadow: 0 0 0 2px rgba(255, 255, 255, .25); }
.nv-ai-agent { flex: 1 1 auto; min-width: 0; display: flex; flex-direction: column; line-height: 1.2; }
.nv-ai-agent__name { font-family: var(--nvm-font-display); font-size: 15px; font-weight: 700; }
.nv-ai-agent__status { display: flex; align-items: center; gap: 5px; font-size: 11.5px; opacity: .85; }
.nv-ai-agent__dot { width: 7px; height: 7px; border-radius: 999px; background: #2ec16a; box-shadow: 0 0 0 2px rgba(46, 193, 106, .3); }
/* Botones-icono del header: cerrar, maximizar, historial — mismo look. */
.nv-ai-panel__icon-btn {
    flex: 0 0 auto;
    width: 28px;
    height: 28px;
    display: flex;
    align-items: center;
    justify-content: center;
    border: none;
    border-radius: 999px;
    background: rgba(255, 255, 255, .12);
    color: #fff;
    cursor: pointer;
}
.nv-ai-panel__icon-btn:hover { background: rgba(255, 255, 255, .22); }
.nv-ai-panel__icon-btn svg { width: 16px; height: 16px; }
.nv-ai-panel__icon-btn:focus-visible { outline: 2px solid #fff; outline-offset: 1px; }

.nv-ai-icon-collapse { display: none; }
#nv-ai-maximize[aria-pressed="true"] .nv-ai-icon-expand { display: none; }
#nv-ai-maximize[aria-pressed="true"] .nv-ai-icon-collapse { display: block; }

/* ── Menú de conversaciones (D): dropdown dentro del panel, bajo el header ── */
.nv-ai-convos {
    position: absolute;
    top: 62px;
    right: 10px;
    left: 10px;
    z-index: 5;
    max-height: min(70%, 380px);
    overflow-y: auto;
    background: var(--nvm-surface);
    border: 1px solid var(--nvm-border);
    border-radius: var(--nvm-r);
    box-shadow: var(--nvm-shadow-lg);
    padding: 8px;
}
.nv-ai-convo-new {
    display: flex;
    align-items: center;
    gap: 8px;
    width: 100%;
    padding: 9px 10px;
    border: none;
    border-radius: var(--nvm-r-sm);
    background: var(--nvm-surface-2);
    color: var(--nvm-ink);
    font-family: var(--nvm-font-body);
    font-size: 13px;
    font-weight: 600;
    cursor: pointer;
}
.nv-ai-convo-new:hover { background: var(--nvm-bg-2); }
.nv-ai-convo-new svg { width: 15px; height: 15px; color: var(--nvm-cyan); }
.nv-ai-convo-list {
    list-style: none;
    margin: 6px 0 0;
    padding: 0;
    display: flex;
    flex-direction: column;
    gap: 2px;
}
.nv-ai-convo-item {
    display: flex;
    align-items: center;
    gap: 4px;
    border-radius: var(--nvm-r-sm);
}
.nv-ai-convo-item--active { background: var(--nvm-surface-2); }
.nv-ai-convo-item__open {
    flex: 1 1 auto;
    min-width: 0;
    text-align: left;
    border: none;
    background: transparent;
    color: var(--nvm-ink-soft);
    font-family: var(--nvm-font-body);
    font-size: 12.5px;
    padding: 8px 8px;
    cursor: pointer;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}
.nv-ai-convo-item--active .nv-ai-convo-item__open { color: var(--nvm-ink); font-weight: 600; }
.nv-ai-convo-item__open:hover { color: var(--nvm-cyan); }
.nv-ai-convo-item__del {
    flex: 0 0 auto;
    width: 22px;
    height: 22px;
    margin-right: 4px;
    display: flex;
    align-items: center;
    justify-content: center;
    border: none;
    border-radius: 999px;
    background: transparent;
    color: var(--nvm-ink-mute);
    font-size: 15px;
    line-height: 1;
    cursor: pointer;
}
.nv-ai-convo-item__del:hover { background: var(--nvm-bg-2); color: #dc2626; }

.nv-ai-panel__messages {
    flex: 1 1 auto;
    overflow-y: auto;
    padding: 14px;
    display: flex;
    flex-direction: column;
    gap: 10px;
    background: var(--nvm-surface-2);
}

/* ── Fila de mensaje: avatar del agente (izq) + burbuja. Usuario a la derecha, sin avatar. ── */
.nv-ai-msg { display: flex; align-items: flex-end; gap: 8px; max-width: 90%; }
.nv-ai-msg--assistant { align-self: flex-start; }
.nv-ai-msg--user { align-self: flex-end; flex-direction: row-reverse; }
.nv-ai-msg--system { align-self: center; max-width: 100%; }
.nv-ai-msg__avatar {
    flex: 0 0 auto;
    width: 26px;
    height: 26px;
    display: flex;
    align-items: center;
    justify-content: center;
    border-radius: 999px;
    background: linear-gradient(135deg, var(--nvm-cyan, #0891B2), #22b8cf);
    color: #fff;
    font-size: 11px;
    font-weight: 700;
    font-family: var(--nvm-font-display);
}
.nv-ai-msg__bubble {
    padding: 9px 12px;
    border-radius: 14px;
    font-size: 13.5px;
    line-height: 1.5;
    white-space: pre-wrap;
    word-break: break-word;
}
.nv-ai-msg--assistant .nv-ai-msg__bubble {
    background: var(--nvm-surface);
    color: var(--nvm-ink);
    border: 1px solid var(--nvm-border-soft);
    border-bottom-left-radius: 4px;
}
.nv-ai-msg--user .nv-ai-msg__bubble {
    background: var(--nvm-cyan, #0891B2);
    color: #fff;
    border-bottom-right-radius: 4px;
}
.nv-ai-msg--system .nv-ai-msg__bubble {
    background: transparent;
    color: var(--nvm-ink-mute);
    border: 1px dashed var(--nvm-border);
    font-size: 12px;
    text-align: center;
}

/* ── Subconjunto de markdown que produce renderMarkdown() (B) ── */
.nv-ai-msg__bubble strong { font-weight: 700; }
.nv-ai-msg__bubble em { font-style: italic; }
.nv-ai-msg__bubble code {
    background: var(--nvm-surface-2);
    border: 1px solid var(--nvm-border-soft);
    border-radius: 4px;
    padding: 1px 5px;
    font-size: .92em;
    font-family: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace;
}
.nv-ai-msg__bubble ul { margin: .3rem 0; padding-left: 1.1rem; }
.nv-ai-msg__bubble li { margin: .15rem 0; }
.nv-ai-msg__bubble a { color: var(--nvm-cyan); text-decoration: underline; }
.nv-ai-msg__bubble a:hover { color: var(--nvm-navy); }

/* Typing dots dentro de una burbuja del asistente */
.nv-ai-msg__bubble--typing { display: flex; align-items: center; gap: 4px; }
.nv-ai-msg__bubble--typing span {
    width: 6px;
    height: 6px;
    border-radius: 999px;
    background: var(--nvm-ink-mute);
    animation: nv-ai-typing 1s infinite ease-in-out;
}
.nv-ai-msg__bubble--typing span:nth-child(2) { animation-delay: .15s; }
.nv-ai-msg__bubble--typing span:nth-child(3) { animation-delay: .3s; }
@keyframes nv-ai-typing {
    0%, 60%, 100% { opacity: .3; transform: translateY(0); }
    30% { opacity: 1; transform: translateY(-3px); }
}

.nv-ai-panel__form {
    flex: 0 0 auto;
    display: flex;
    align-items: flex-end;
    gap: 8px;
    padding: 10px 12px;
    border-top: 1px solid var(--nvm-border-soft);
    background: var(--nvm-surface);
}
.nv-ai-panel__input {
    flex: 1 1 auto;
    resize: none;
    max-height: 90px;
    padding: 9px 14px;
    border: 1px solid var(--nvm-border);
    border-radius: 20px;
    background: var(--nvm-bg);
    color: var(--nvm-ink);
    font-family: inherit;
    font-size: 13.5px;
    line-height: 1.4;
}
.nv-ai-panel__input:focus { outline: none; border-color: var(--nvm-cyan); }
.nv-ai-panel__input:disabled { opacity: .6; }

.nv-ai-panel__send {
    flex: 0 0 auto;
    width: 36px;
    height: 36px;
    border: none;
    border-radius: 999px;
    background: var(--nvm-cyan, #0891B2);
    color: #fff;
    display: flex;
    align-items: center;
    justify-content: center;
    cursor: pointer;
}
.nv-ai-panel__send svg { width: 16px; height: 16px; }
.nv-ai-panel__send:disabled { opacity: .5; cursor: not-allowed; }

/* ── Pie: crear ticket + disclaimer discreto ── */
.nv-ai-panel__foot {
    flex: 0 0 auto;
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 8px;
    padding: 7px 14px;
    border-top: 1px solid var(--nvm-border-soft);
    background: var(--nvm-surface);
}
.nv-ai-panel__ticket {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    color: var(--nvm-ink-soft);
    font-size: 12px;
    font-weight: 600;
    text-decoration: none;
}
.nv-ai-panel__ticket:hover { color: var(--nvm-cyan); }
.nv-ai-panel__ticket svg { width: 14px; height: 14px; }
.nv-ai-panel__disclaimer { font-size: 10.5px; color: var(--nvm-ink-mute); }

.nv-ai-sr-only {
    position: absolute;
    width: 1px;
    height: 1px;
    padding: 0;
    margin: -1px;
    overflow: hidden;
    clip: rect(0, 0, 0, 0);
    white-space: nowrap;
    border: 0;
}

@media (max-width: 480px) {
    .nv-ai-panel {
        right: 8px;
        left: 8px;
        bottom: 90px;
        width: auto;
        max-width: none;
        height: 75vh;
    }
    /* Mismo inset-inline-end/tamaño que el FAB de accesibilidad (nv-a11y.css
       no tiene override móvil, se queda en right/bottom 22px). */
    .nv-ai-bubble { right: 22px; bottom: 22px; }
    .nv-ai-invite { right: 90px; bottom: 22px; max-width: calc(100vw - 100px); }
    .nv-ai-panel--expanded { inset: 10px; width: auto; height: auto; right: auto; bottom: auto; left: auto; top: auto; }
}

/* ── E2: tarjeta de acción con autorización explícita ─────────────────────
   La IA propone, el cliente autoriza con el botón, el backend ejecuta. Se
   pinta dentro de una burbuja de asistente (.nv-ai-msg--assistant) pero con
   su propio marco para que se lea como un formulario, no como texto de chat.
   Sin colores hardcodeados fuera de la marca: tokens --nvm-*, ya dark-aware.
   ───────────────────────────────────────────────────────────────────────── */
.nv-ai-action {
    flex: 1;
    min-width: 0;
    padding: 11px 12px;
    border-radius: 14px;
    border-bottom-left-radius: 4px;
    border: 1px solid var(--nvm-cyan, #0891B2);
    background: var(--nvm-surface);
    font-size: 13px;
    line-height: 1.5;
}
.nv-ai-action--armed { border-color: var(--nv-danger, #ef4444); }

.nv-ai-action__title {
    margin: 0 0 6px;
    font-weight: 700;
    color: var(--nvm-ink);
}
.nv-ai-action__summary {
    margin: 0 0 8px;
    padding-left: 1.05rem;
    color: var(--nvm-ink-mute);
}
.nv-ai-action__summary li { margin: .15rem 0; word-break: break-word; }

.nv-ai-action__flags {
    display: flex;
    flex-wrap: wrap;
    gap: 4px;
    margin-bottom: 9px;
}
.nv-ai-action__flag {
    padding: 2px 7px;
    border-radius: 999px;
    border: 1px solid var(--nvm-border);
    font-size: 10.5px;
    font-weight: 600;
    color: var(--nvm-ink-mute);
}
.nv-ai-action__flag--ok { border-color: var(--nv-success, #0891B2); color: var(--nv-success, #0891B2); }
.nv-ai-action__flag--warn { border-color: var(--nv-warning, #D97706); color: var(--nv-warning, #D97706); }
.nv-ai-action__flag--danger { border-color: var(--nv-danger, #ef4444); color: var(--nv-danger, #ef4444); }

.nv-ai-action__foot {
    display: flex;
    gap: 6px;
    justify-content: flex-end;
}
.nv-ai-action__confirm,
.nv-ai-action__cancel {
    padding: 6px 12px;
    border-radius: 8px;
    font-size: 12.5px;
    font-weight: 600;
    cursor: pointer;
    border: 1px solid var(--nvm-border);
    background: transparent;
    color: var(--nvm-ink-mute);
}
.nv-ai-action__confirm {
    border-color: transparent;
    background: var(--nvm-cyan, #0891B2);
    color: #fff;
}
.nv-ai-action--armed .nv-ai-action__confirm { background: var(--nv-danger, #ef4444); }
.nv-ai-action__confirm:disabled,
.nv-ai-action__cancel:disabled { opacity: .6; cursor: default; }
.nv-ai-action__confirm:focus-visible,
.nv-ai-action__cancel:focus-visible { outline: 2px solid var(--nvm-cyan); outline-offset: 2px; }

.nv-ai-action__status { margin: 0; font-size: 12.5px; }
.nv-ai-action__status--ok { color: var(--nv-success, #0891B2); }
.nv-ai-action__status--error { color: var(--nv-danger, #ef4444); }
.nv-ai-action__status--muted { color: var(--nvm-ink-mute); }

/* ── Ola B: tarjeta de apertura con sugerencias proactivas (0 tokens) ──────
   Se inyecta en #nv-ai-messages al abrir el panel (ai-widget.js). Reusa los
   mismos tokens --nvm-* y --nv-* del resto del archivo — ya dark-aware vía
   [data-bs-theme="dark"] (_brand-shared.css), por eso no hace falta un
   bloque dark propio acá.
   ───────────────────────────────────────────────────────────────────────── */
.nv-ai-suggestions { display: flex; flex-direction: column; gap: 8px; margin: 0 0 10px; }
.nv-ai-suggestion {
    border: 1px solid var(--nv-border);
    border-left: 3px solid var(--nvm-cyan, #0891B2);
    border-radius: 10px;
    padding: 10px 12px;
    background: var(--nvm-surface);
}
.nv-ai-suggestion--warn { border-left-color: var(--nv-warning, #D97706); }
.nv-ai-suggestion--urgent { border-left-color: var(--nv-danger, #ef4444); }
.nv-ai-suggestion__title { font-weight: 700; font-size: 13px; color: var(--nvm-ink); margin-bottom: 2px; }
.nv-ai-suggestion__msg { font-size: 12.5px; line-height: 1.4; color: var(--nvm-ink-mute); }
.nv-ai-suggestion__actions { display: flex; align-items: center; gap: 14px; margin-top: 8px; }
.nv-ai-suggestion__cta { font-size: 12.5px; font-weight: 600; color: var(--nvm-cyan, #0891B2); text-decoration: none; }
.nv-ai-suggestion__cta:hover { text-decoration: underline; }
.nv-ai-suggestion__snooze { padding: 0; border: 0; background: none; color: var(--nvm-ink-mute); font-size: 12px; cursor: pointer; }
.nv-ai-suggestion__snooze:hover { color: var(--nvm-ink); }
.nv-ai-suggestion__snooze:disabled { opacity: .5; cursor: default; }